FAQ

1. What happens if my flight is delayed?

Not to worry. The flights are monitored so the driver will know when you a due to arrive and will be waiting for you in the Arrivals.

2. What do I do if my airline change my flight times?

We should be aware of any changes but please inform info@blackseaexpress.com as soon as possible just in case.

3. Will I be waiting for other passengers from another flight?

No. Every inbound flight to Bourgas has its own vehicle so as soon as all passengers are through baggage collection and passport control from your flight you will be on your way.

4. How long is the transfer time to Sunny Beach?

To get from Bourgas Airport to your Black Sea Resort takes approx. 20-40 minutes, depending on your resort location.

5. How do I contact my driver while I am in Bulgaria?

A transfer voucher will be emailed to you approx. 1 week before departure. On this will be an emergency contact number if you do need to contact us while you are in Bulgaria.

6. Is there space for excess luggage?

Yes. Please indicate in the additional information box on the booking page what you intend to bring with you. 

7. Are there any other methods of payment?

Unfortunately, the online booking facility is the only method of payment available.

8. Will Black Sea Express cancel my booking if it is not profitable?

No. As soon as you make your booking online you will immediately receive a booking confirmation email and your booking is confirmed. Please beware other transfer companies may cancel your booking upto 4 days before departure if it is not profitable for them!

9. What period does BlackSeaExpress operate?

BlackSeaExpress is currently operating for this summer season from 15th May 2016 until 14th September 2016.

10. Where do we get dropped off at and picked up from?

All are passengers are dropped off and picked up from outside your chosen accommodation.

11. Which resorts do you privide transfers for?

We provide shared transfers and private taxis for the following resorts; Sunny Beach, Nessebar, Burgas City, Sozopol, Ravda, Elenite, Pomonie, St Vlas and Aheloy from Bourgas Airport. If your require a transfer for a different resort please email us at info@blackseaexpress.com and we will do our best to accommodate your request.